FAQ's

1. Can I make my assessment payment on line?

Online payments are available! Click the “Pay Online Now” button in the top right corner of this website and it will take you to the appropriate area of this website where you may pay online. Additionally, if you pay monthly assessments, you may sign up for the Sure Pay Program that would automatically withdrawal your monthly assessment from the checking or savings account of your choice. This would be deducted from your designated account automatically each month.

Requirements and Conditions:

• To enroll for the Sure Pay Program, please submit the enrollment form and allow 30 days for the automatic withdraw to take effect.
• If you are a homeowner with multiple properties, please complete an enrollment form for each individual property.
• Please note that accounts that are past due or delinquent may not enroll in this program. Please bring your account up-to-date, and you will then be eligible to enroll.
• Should you have a credit balance on your account, please note that the funds will be withdrawn from the bank account that you specify and not from the remaining credit balance. You may request a refund of any credit balance; however, please submit the request in writing following the first withdrawal transmission.
• Any returns of the Sure Pay payment (for example, bank account closed, non-sufficient funds, etc.) will result in additional charges being posted to your account and immediate cancellation of the program. You will receive a letter informing you of this information should this situation occur.
• You may decide at any time to cancel using the Sure Pay Program. Please submit your request to the RMI office and allow 30 days for this request to take effect.

2. How can I make changes to the appearance of my home and landscaping?

Depending on the community you live in, you may be required to complete an ARC application (Architectural Submittal Form). If you live in a Landscape Maintenance Association (LMA), typically you do not have these requirements, except when under developer control. The approval process varies from community to community. Please refer to your CC&R's or feel free to contact one of RMI’s Customer Care Associates for more detailed information.

3. I have the CC&Rs but I don’t understand what I need to read and know.

It is encouraged that every homeowner read through their CC&R’s and other governing documents to further acclimate themselves to their community. The Use Restriction section of your CC&Rs is the section that is typically used as the reference point for non-compliance issues. If your community has Rules and Regulations, these policies will further define some of the items referred to in the Use Restriction section of the CC&Rs.

4. I received a letter of violation, and have sent in the written response as instructed.  How do I know when the violation is closed?

The violation is closed at the determination of the Board of Directors for your community, following the next inspection period, which is generally every 30 days.  The boards also conduct random inspections throughout this period and may determine that the violation is ongoing.  All responses must be in writing (fax or email is OK). 

5. I have sold my house and am still receiving bills and other correspondence. Why?

Homeowner information remains in our database until title paperwork is received, which can take up to 4-6 weeks.  Any bills that you may receive during this time can be disregarded, as funds will be transferred in accordance with escrow agreements.

6. I didn’t receive a bill.  How can I pay my assessment?

• You may pay online via your community website or RMI’s website at www.rmillc.com.
• You may enroll in RMI’s Sure Pay Program for automatic withdraw.
• You may bring in your payment to the RMI corporate office located at 630 Trade Center Drive Las Vegas, NV 89119
• You may provide payment over the phone at 866-729-5327

Depending on your association, you may receive a monthly statement or a coupon booklet at the beginning of the year. If you have a balance due on the account after your association’s late date, then a late statement will be sent to the address we have on file. If you recently purchased your home, courtesy coupons are ordered upon receipt of the closing documents from escrow and are automatically sent to the mailing address listed on the sales deed. Please allow 6-8 weeks for coupons to be received.

7. How can I file a complaint about a neighbor?  Can I get copies of inspection reports and complaints about my home?

Should you need to file a complaint or notify us of a violation, you may do so in writing. All complaints must be submitted in writing for documentation purposes. Please sign your name and include your address.

You may request copies of inspection reports and complaints pertaining to your home. All requests need to be submitted in writing and please allow 24-48 hours for processing your request. Please include a contact phone number where you can be reached to let you know that the request has been completed and is available for pick-up.

8. How do I get my name in the gate directory?

You can download the Gate Entry form for your association through your association website. If you are unsure of what your specific association website address is, you may call to speak to a Customer Care Associate at 702.737.8580. You may fax the Gate Entry Form to our office at 702.737.3360 or you can mail it to: 630 Trade Center Dr., Suite 100 Las Vegas, NV 89119.

9. I have a separate mailing address from the property.  How can I change the address on record if I move?

All account changes (such as address, name changes or additions to deed) need to be submitted in writing. Please include property address and indicate what changes may be needed. Click here to download the form. You may fax the Homeowner Information Form to our office at 702.737.3360 or you can mail it to: 630 Trade Center Dr., Suite 100 Las Vegas, NV 89119.

Name changes should be accompanied by copy of marriage/divorce certificate as well.

Changes of ownership will only occur once a deed has been recorded with the county assessor’s office and web site.

10. I have a property manager or other party taking care of my property.  How can they call or talk with RMI about my property?

If you have a property manager or other party taking care of your property, please complete the Information and Property Release Form. Click here to download the form. This form must be notarized before it is returned via fax at 702.737.3360 or mail it to: 630 Trade Center Dr., Suite 100 Las Vegas, NV 89119.

1. What should I expect from RMI’s professional management?

As the largest and most experienced professional management company in the Valley, RMI provides services to its clients not attainable from most other management companies. RMI professional management services include continuity of on-site operations, single source accountability, and multiple levels of expertise, price stability, buying power, diversified services and proven operating procedures.

2. How is the transition of management to RMI handled?

Upon being awarded the management contract for your community, RMI immediately initiates the transition process. This is neither a difficult nor time-consuming event for the Board. RMI arranges for the pick-up and delivery of all files from your current management company. A “start-up” team reviews your books, records, contracts and existing operating procedures. Homeowner information and account balances are entered into our database so that billing statements and reports may be generated right away. Your RMI Community Manager inspects all common area components and an action plan is developed and presented to the Board.

3. Will the Board have to devote much time managing the community?

Not necessarily. Although the Board ultimately has final authority and responsibility for the operation of the Association, RMI assists the Board in its decision-making by providing pertinent, comprehensive, monthly financial and management reports, identifying qualified contractors, developing bid specifications, and supervising maintenance and repairs. We compare bids from competing vendors and recommend the one, which will best meet the Association’s needs. All of these functions help reduce the amount of time required by the Board in the day-to-day operation of the Association. We believe the Board’s time is best spent on matters pertaining to building community and implementing programs designed to improve the lifestyles of homeowners.

4. How does RMI Management, LLC work with vendors?

One of RMI roles is to negotiate and obtain the best price for each service provided to its communities without compromising the quality of service. All goods and services provided by vendors are contracted on a completely arms-length basis. Cost benefits obtained by RMI are always passed on to the Association.
RMI has an affiliation with, either directly or indirectly, providers of ancillary services such as gate maintenance, general maintenance, and collection services. If the opportunity arises where these types of services are needed by your Association, one or more of our affiliate companies may be asked to bid. However, the final selection of any contractor is always the decision of the Board.

5. Does RMI Management, LLC ever lose a job, and why?

RMI enjoys a retention rate that is among the highest in the industry. When new board members are elected, there may be a decision to change management companies and occasionally we have been asked to leave a community when a change of directors at the Board level has occurred. Also, there are rare instances where we simply did not meet the expectations of the Board. However, at no time in our entire history has RMI ever been asked to leave a property due to the improper handling of Association finances or for any ethical reason.

6. What if RMI Management, LLC is asked to leave?

RMI’s management agreement gives the Board the ability to terminate our services at any time with proper notice. Should the Board make the decision to terminate our services; the transition process to a new management agent will be handled in an orderly and professional manner. All association books and records in our possession will be inventoried, packaged and turned over to the Board or its designee and all Association funds will be transferred on a timely basis.

7. What does the Association have to lose in selecting RMI?

Virtually nothing. There are minimal start-up fees and no termination fees. In effect, the Association benefits from the resources of our organization, professional management expertise, proven procedures and internal controls.